Open a support ticket
Open a ticket whenever the docs don't answer your question. Everything happens in the panel.
Where to open a ticket
In the panel, go to Help & Support → Contact Us.
You'll see the list of your account's tickets — each with its subject, status, topic, optional property and message count — and a button to start a new one.
Create a ticket
Click New Ticket and fill in the form:
| Field | Required | Notes |
|---|---|---|
| Subject | Yes | Short summary, up to 200 characters. |
| Description | Yes | Explain the problem, with steps to reproduce if relevant. |
| Property | No | Pick the affected property, or leave it as General question. |
| Topic | Yes | The category that best fits — see categories & statuses. Defaults to General. |
| Attach File | No | One file, up to 10 MB (e.g. a screenshot or a log). |
Click Submit Ticket. It appears in your list with the status Open, and you'll get email updates when the team replies.
Link a property when it's specific
If the issue affects one site, pick it from the Property dropdown so the team has the context immediately. Leave it as General question for billing, account, or cross-property questions.
Next steps
- Categories & statuses — what each topic and status means.
- Replies, attachments & closing — keep the conversation going.
- FAQ — quick answers before you open a ticket.